- Pristine Aesthetics and Massage abides by the policy of each manufacturer it sells. If the brand you are purchasing does not accept returns, we cannot accept the return.
- Eligible products may be returned within 30 days of delivery to customer.
- Shipping on any return is at consumer cost.
- Products must be returned sealed, unopened, and in re-sellable condition in order to receive an exchange, store credit, or refund.
- All returns are subject to a 15% restocking fee in addition to the cost of shipping. Skin Care by Alana will not issue an exchange, store credit, or refund until product is received and reviewed.
- Products cannot be returned due to allergic reaction.
- All sales on clearance items are final and not eligible for return.
- In house and E-gift Certificates are not eligible for return or refund.
- Please allow 24-48 business hours for a response with further instructions on how to move forward with your return.
- All return correspondence is conducted via email.
- Please allow 5 business days to process your return once we have received your returned items.
All individual treatments need to be used within
3 months of purchase
Packages need to be finished within 6 months of purchase
No refunds on pre-purchased Treatments or Products
Treatment Package Refunds
Prepaid treatment packages will not be refunded.
In the event you have a severe reaction, we will need you to come in for documentation of reaction, within 24 hours, so we may take actions towards reversing any reaction caused.
Buy 3 Get 3 Free Packages are not 50% off each treatment. They are as stated. The first 3 are at full price, last 3 are free.
We enjoy providing you with the best possible customer service and experience here at Pristine Aesthetics and Massage.
Please contact us as soon as possible in the event you have a concern about our product or service. Enjoy your products and treatments!